FAQ

Can I use my email to register? How to do it?

Yes you can.

Navigate to Register/Login page.

Enter your First Name.

Select your Country code by typing the Country name.

Provide your correct mobile number and email id (both mandatory)

Now, you can go ahead and click SIGNUP with PASSWORD.

You will be sent an E-Mail with password for completing the registration process.

Can I use my mobile number to register? How to do it?

Yes you can.

Navigate to Register/Login page.

Enter your First Name.

Select your Country code by typing the Country name (Type Alphabets and not numbers). You will see country name popping up.

Provide your correct mobile number and email id (both mandatory)

Now, you can go ahead and click SIGNUP with OTP.

You will receive an SMS with OTP for completing the registration process.

 

How to register?

You can register an account with us using your E-Mail or Mobile Number. 

 

How do I login to my account?

Once registered, you can login to your account using Mobile Number or by E-Mail.

I’m trying to register/login using email. But no emails found in my inbox?
  1. Give it a minute or two you’ll definitely receive it
  2. In rare case if you didn’t receive, kindly try refreshing your browser or try in incognito window.
  3. Don’t forget to check your email SPAM folder as well.

Still none of that works? Please email us at [email protected]

I’m trying to register/login using mobile number. But no OTP received via SMS?

You’ll receive OTP in 1-2 mins for sure. If not, it might be due to various reasons like Incorrect Mobile Number, Incorrect Country Code or Server delays.  In this case, we request you to kindly check all your details or wait for some more time and give it a try once again

NOTE: Trying more than 3 or more times may block your number for 4 hours or more due to security reasons. We do take security concerns seriously 

I Forgot my Password. What to do?

Use Forgot your password link in the login page to send you a new password to your registered email

We request to change your password once you’ve logged into your account. 

Note: If you didn’t receive any E-Mail to your registered EMAIL ID. Kindly, check your SPAM folder and mark this mail as NOT SPAM to make sure our further communication emails will not land in SPAM. 

Problems whilst logging into our website?

Please refer to other questions where we have addressed various login issues.

What should I do if my order status is on Pending / On-Hold?

Do not panic !

In certain circumstances, your order may be placed on-hold or Pending, If your account or credit card is debited in the above case, we will confirm the order ASAP for which Confirmation Email and SMS will be sent.

If you still require some information, please write to us at [email protected] with your order number so we will get back to you within 48 hours.

When will my order be dispatched?

It takes upto 2 working days to dispatch your order. Please find Estimated Delivery Date(EDD) on each product page below the product title. Please note that it is an estimated date and it may vary due to various circumstances.(Force Majeure situation)

Please note that dispatch time might be longer(1-2 weeks) if you have opted for any extra-stitch options including fall and pico.

When will I receive my order?

Once your order is dispatched you’ll be notified about the status via email and SMS. We request you to kindly follow it up if you want to know about your delivery.

You can also use My Account section in mirraclothing.com to get the tracking details anytime.

Can I return if I don’t like the product?

Yes you can, in case of any damages informed to us immediately after receiving the package(24 hrs). We DO NOT have returns in case of change of mind after the receipt of your order.

How can I change the address of my ordered products?

Please email us at [email protected] with subject line as  “Address Change against Order#” within 24 hours of ordering.

We can accommodate address change of an order until we start the shipping process that usually happens within 24 hours. If it’s already shipped, we won’t be able to change it.

My amount is debited but my order failed?

Please do not worry in this case the amount debited will automatically be reversed back to your account within 48 hours. Please try placing a new order again.

I am trying to place an order. But I am getting an error message?

It might happen due to various reasons as listed below

Card Blocked / Card Declined due to insufficient balances or incorrect card credentials – We request you to contact your bank to resolve these issues.

I would like to get a refund for my cancelled order?

Once the order gets cancelled, it takes maximum of 48 hours to initiate refund from our end and you’ll receive the amount in your source account within 7 business days.

Cancelled the order by mistake?

Please email us at [email protected] if you’d like to keep your order with the subject line “Cancellation by mistake against Order #” within 24 hours of cancelling the order so we will look into it and revert it if possible.

What are Pre-Order (To-Make) products?

Customer satisfaction is our mantra !

We wanted to serve you by providing items that are unavailable at that point of time and is in making or ready to be made by our artisans on our approval.

How long does it take to get my pre-order?

Upon PRE-ORDER our crafted artisan will start working on the sarees and would take upto 30 days or even more.

Can I cancel my Pre-Order?

We take customer interest as our priority and made on your approval, cancelling it would negate the purpose of it. If the product is already made cancelling is not possible.

Can I return if I don’t like the product?

Yes you can return and get it exchanged within 2 working days. Sorry we do NOT have a refund policy. Please raise a RE Request from the bottom of the website.

For more information about our Return and Exchanges please check our Returns and Exchange Policy

I would like to get a refund for my cancelled order?

Once the order gets cancelled, it takes maximum of 48 hours to initiate refund from our end and you’ll receive the amount in your source account within 7 business days.

When will the refund be processed and receive in My Bank Account?

Once the order gets cancelled, it takes maximum of 48 hours to initiate refund from our end and you’ll receive the amount in your source account within 7 business days.

Can I get a coupon code instead of refund for the cancelled order?

Yes, you can opt-in for Coupon code by sending email to [email protected] with subject stating  “ Need coupon code against cancellation of Order # ” as subject within 24 hours of cancelling your order.

How to return a product and get it exchanged?

Please raise a RE(Return and Exchange) Request. Link is at the bottom of the website homepage. Team will get back to you within 48 hours.

My amount is debited but my order failed?

Please do not worry in this case the amount debited will automatically be reversed back to your account within 48 hours. Please try placing a new order again.

My amount is debited for an order but I haven't received Order Confirmation email?

1.Kindly wait for a few mins and also check your spam folder for order confirmation email and please do not forget to mark Mirra Clothing as safe so you will receive all our emails right in your inbox.

2.If you have checked all folders and still didn’t find any email please do not panic, please write to us at [email protected] and we’ll get back to you within 24hrs.

Using my International Credit or Debit Card while in India?

Please note that it is NOT possible to use your International credit or debit card while you are in India. Your order gets failed because it won’t be authenticated by payment gateway due to security reason.

Kindly try using any Indian card while you are in India 

Why is my payment not going through? I'm using International Credit Card.

Please note that all the International Banks have restrictions when you do transfer to other countries. Hence kindly make sure with your bank that they do not have any limit set (if they’ve a limit make sure you ask them to remove the limitation so you can do transactions of any value as you want) so that your card won’t be declined and transaction would go through.

I am using International Card on my visit to India. But I'm unable to pay. Why?

Please note that all International Banks have restrictions to use International card on other land. Hence if you’re in India please make sure you get permission from your bank to use it abroad or kindly use only Indian Debit/Credit Cards when you’re in India.

Can I order via Whatsapp or Instagram?

No. We accept orders via website and in our Store at Kalyan Nagar, Bengaluru.

Where can I get my Order Invoice ?

It’ll be emailed to you as an attachment along with the order confirmation email or you can find in My Account Section against each order.

Do you have any helpline number ?

No. You can connect us via email anytime and we will revert back to you as soon as possible. 

I live abroad, Can I use my International Debit/ Credit Card?

Yes, our secured payment gateway can handle all your International Credit / Debit cards including AMEX, Discover etc

I am trying to place an order. But I am getting an error message?

It might happen due to various reasons as listed below

Card Blocked / Card Declined due to insufficient balances or incorrect card credentials – We request you to contact your bank to resolve these issues.

Bank or Payment Gateway Server down

We request you to try after some time as this happens while server maintenance. 

I still didn't receive my order but tracking shows 'In-Transit' What to do now?

Kindly,be patient, all we could do now is to wait until it gets delivered. Sometimes courier takes longer times than usual.

How long it takes to deliver the item upon dispatch ?

For Domestic Indian Orders it would take minimum 3 to maximum 7 days.

For International Orders it would take minimum 7 to maximum 10 days. We use FEDEX and DHL as our logistics partner.

For more information, Kindly check our Shipping and Delivery

Are there any terms and conditions for a COD purchase?
The maximum order value for a COD payment is Rs. 10,000. You will have to pay the money to the delivery boy before you can open the package. Please note, we do not accept foreign currency as payment against a COD order.
How do I place a Cash-on-Delivery (COD) Order?
Add items to your cart. Proceed to checkout. When prompted to choose a Payment Option, select “Cash-on-Delivery” by clicking the Place Order button, You will receive a confirmation message with notification sent to SMS and E-mail provided.
Can I pay by Cheque / Demand Draft upon delivery of my item?

No, our COD partner will only accept cash payment at the time of delivery.

Can we pay by Debit / Credit cards at the time of receiving the products ?

No, our COD partner willaccept cash payment or you can use UPI to delivery boy at the time of delivery.

For Cash-On-Delivery orders, can I check the package before making a payment?
Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.
I've made COD order earlier but now i cannot place a COD order, why?

We allow maximum of 2 COD at any point of time to be fulfilled.

My COD order got cancelled, why ?

To serve you better and provide fast delivery, Our team will contact you(email/phone) for verification. We may cancel your order if we do not receive confirmation from your side in next 48 hrs from the time of order placed.

How Mirra Wallet Works ?
  • The refund amount of the returned items will be added to your Mirra Wallet Credit.
  • Faster Check-out by using Mirra Wallet. Don’t wait for refunds to source which take (0-7+ days). Use Mirra Wallet credit to buy other products immediately with us.
  • Your Mirra Wallet will be active for lifetime and you may use Mirra Wallet to buy our products anytime and this credit doesnt have any expiry.
  • Other details of the wallet can be found in our Mirra Wallet Section