Wallet Terms & Conditions


What are the options available for refunds?
As of now we are crediting refunds into our Mirra Wallet

Do I need to have an account on Mirra App/Website to use Mirra Wallet?
Yes, Mirra Wallet requires a Mirra Clothing Account.

What are the benefits of taking refund to Mirra Wallet?
Faster Check-out by using Mirra Wallet which means you don’t wait for refunds to source which take (0-7+ days) and use money to buy other products immediately after return refund.

How can I add money into Mirra Wallet?
As of now,  we have one way of adding money in Mirra Wallet only by Refunds – Your refund amount of returned items will be reflected in Mirra Wallet.

How much money can be accumlated in my Mirra Wallet?
You may keep / add Mirra Wallets of value up to Rs. 1,00,000 and can be used to buy products with www.mirraclothing.com at anytime.

What is the maximum validity of Mirra Wallet?
Mirra Wallet Credit has maximum life expiry time for credits added to Mirra wallet.

How do I check balance in my Mirra Wallet?
You need to sign-in your Account in Mirra Website and go to your My Account from there you shall be able to see the Wallet Menu and clicking wallet menu will display Mirra Wallet Balance amount.

My Mirra wallet icon is the missing or not visible?
Do not panic ! You must be “logged-in” to see the wallet icon and your credit.  

How do I use Mirra Wallet to buy items on Mirra Wallet Website?
You shall be able to use Mirra Wallet as a Payment method available at the checkout.

Can I redeem Mirra Wallet to Cash?
You may not redeem Mirra Wallet for Cash. Mirra Wallet is also not allowed to be transferred to Bank, Other E-Wallets. It can used to purchase  our products listed in www.mirraclothing.com only.

Can I buy items on other e-commerce websites with Mirra Wallet?
Mirra Wallet can only be used to purchase products at Mirra Clothing Website. It cannot be used to purchase or pay for anything on other ecommerce websites / apps.

Can I transfer my Mirra Wallets to another Mirra Account?
Mirra Wallet cannot be transferred to other Mirra users accounts. It can also not be used to pay for purchased being made by other Mirra Account users.

Does my Mirra Wallet expire?
Your Mirra Wallet will be active for lifetime and you may use Mirra Wallet to buy our products anytime and this credit doesnt have any expiry.

What happens to my Mirra Wallet if I am not able to access my Mirra Account?
Your Mirra Wallet Credit account is still active, you may reset you Mirra Wallet Account password or take help of customer care team to gain access to your Mirra Wallet Account.

What happens if someone uses Mirra Wallet from my Mirra account without my permission?
You need to protect your Mirra Wallet Account. If someone gets unauthorized access to your Mirra Wallet Account, they may use your Mirra Wallet Credit to purchase products at Mirra Wallet on your behalf without your knowledge.

What happens if I return the Items which I have bought with Mirra Wallet?
Mirra Wallet credit will issued only for return and exchanges. So, you cannot return / exchange the product  purchased via Mirra Wallet Credit. 

Can I pay for an Item partially from Mirra Wallet and Partially from other payment options?
Yes, you may use other payment methods available to pay along with Mirra Wallet Credit. However, the money shall be deducted from Mirra Wallet Credit first and the remaining amount can be paid through other available online payment methods.

Can I decide the amount which I can pay from the Mirra Wallet and the rest from other payment options?
Using Mirra wallet credit to pay for an order is optional. You may opt out of Mirra wallet credit or  use the wallet credit combined with other payment gateway.

If you choose the balance in your Mirra Wallet, Whole Wallet Credit will be used first and the remaining amount, if any, might be paid through other available online payment methods.

Can I decide to not pay through Mirra Wallet, even though I might have amount available?
If user has Mirra Wallet Credit balance, then it is up to the user to use it, however if Mirra Wallet Credit is being used then the order value will first be taken from Mirra Wallet Credit and the remaining order value, if any, shall be paid by other available online payment method.

Is there any maintenance charge for keeping Mirra Wallet?
There are no maintenance charges for keeping Mirra Wallet Credit Balance.

Is there any minimum amount to be maintained in Mirra Wallet Account?
There is no minimum amount to keep in Mirra Wallet Credit. It can go upto 0.00 as well.